AgileQ

Efficiently enables remote registration and positive authentication as part of the customer flow management and customer journey.

AgileQ is a complete solution for managing and optimizing omni-channel customer journeys, experiences, and supporting back-office processes. AgileQ in tandem with the AgileIDDM deliver trusted remote registration and face recognition access control seamlessly synchronized. Before scheduling an appointment via the AgileQ system, the customer must first verify the claimed identity with AgileKYC. The scheduled and identity verified customer will then be recognized by the surveillance and cameras at the premise allowing trusted and VIP treatment.

Benefits

• Convenient pre-registration or remote registration of customers anywhere and with any device they happen to have.
• Identity resolution of customers prior to appointment scheduling.
• Comprehensive customer flow management including appointment scheduling, queue management, business process management and customer interaction management
• VIP treatment by identifying an incoming customer prior to approaching the service desk for a more streamlined experience.
• Dangerous individual alert. Identify potential treats (by individuals in Watchlist) before they approach the service desk or enter the premise.
• Leverage identity resolution combined with analytics data to provide true insight into customer behavior.

Key features

• Trusted identities from inception combined with effective customer flow management.
• Versatile appointment scheduling software with ensured positive identity.
• Customer flow management enhanced with existing surveillance system.
• Flexible process management to meet any business process workflow.